Privacy Policy

1. Who we are

Synccare Technologies Private Limited ("Synccare", "we", "us", or "our") operates the website synccaretechnologies.com and offers digital health and AI workflow products including Carely, ConverxAi, and CERA. Our registered office is at Mumbai / Dallas.

2. Information we collect

When you submit a demo request or contact us, we collect:

• Name and work email address
• Phone number (if provided)
• Organization name and your role
• Product interest and any message you send
• Standard web analytics data (page views, device type, referral source)

3. How we use your information

We use the information you provide to:

• Respond to your demo request and schedule a product walkthrough
• Send you a confirmation email after form submission
• Follow up on your enquiry by email or phone
• Understand which products are of interest to prospective customers
• Improve our website and product offering

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal basis for processing

We process your personal data on the basis of your consent, which you provide when submitting a demo request form. You may withdraw this consent at any time by contacting us at sales@synccaretechnologies.com.

5. Data retention

We retain demo request and contact form data for up to 24 months from the date of submission, or until you request deletion, whichever comes first.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for future contact

To exercise any of these rights, email us at sales@synccaretechnologies.com with the subject line "Privacy Request".

7. Cookies and analytics

Our website uses analytics tools (including Vercel Analytics) to understand how visitors use the site. These tools collect anonymised data and do not identify you personally. We do not use third-party advertising cookies.

8. Third-party services

We use trusted third-party services for email delivery (Resend/SendGrid), database storage (Supabase), and spam protection (Cloudflare Turnstile). These providers process data on our behalf under appropriate data processing agreements.

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Terms of Use

By using this website, you agree to the following terms:

• This website is for informational and demo request purposes only.
• All content on this site is owned by Synccare Technologies and may not be copied or reproduced without permission.
• We are not responsible for the accuracy of information on any third-party site linked from this website.
• Use of this website is governed by the laws of India.

11. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions or requests, contact us at:
sales@synccaretechnologies.com
Synccare Technologies Private Limited, Mumbai / Dallas.